Shipping & Return Policy

Thank you for shopping with Nchimaco Global Enterprises LTD. We are committed to providing a seamless shopping experience, including transparent shipping and return policies.

Shipping Policy

1. Processing Time

  • Orders are processed within 1-3 business days after payment confirmation.
  • Once your order is dispatched, you will receive a tracking number via email.

2. Shipping Time & Delivery

  • Standard UK Shipping: 5-7 working days.
  • International Shipping: Delivery times vary depending on location.

Please note: Shipping delays may occur due to unforeseen circumstances such as weather, customs clearance, or courier issues.

3. Shipping Costs

  • Shipping fees are calculated at checkout based on the delivery location and package weight.
  • Some products may qualify for free shipping—check product descriptions for details.

4. Incorrect Address & Failed Delivery

  • Customers are responsible for providing an accurate shipping address.
  • If an order is returned due to an incorrect address or failed delivery attempts, customers will be responsible for re-shipping costs.

Return & Refund Policy

1. Eligibility for Returns

  • We offer a 7-day return window from the date of delivery.
  • Items must be unused, in original packaging, and in resellable condition.
  • Certain items, such as personal care products, customized items, and clearance sale products, are non-refundable.

2. Return Process

  1. Contact us at Nchimacoonlineshopping@gmail.com with your order number and reason for return.
  2. We will provide the return address (as products may be shipped from different suppliers).
  3. Ship the item back using a trackable courier service—customers are responsible for return shipping costs.

3. Refunds

  • Once we receive and inspect the returned item, we will process your refund within 5-7 business days.
  • Refunds will be issued to the original payment method.
  • Shipping fees are non-refundable unless the item was received damaged or incorrect.

4. Exchanges & Replacements

  • If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photo evidence.
  • We will arrange for a free replacement or issue a full refund.

Need Help?

For any questions regarding your order, shipping, or returns, feel free to contact us:
📧 Email: Nchimacoonlineshopping@gmail.com

We appreciate your business and are here to help! 😊